Customer Support Executive

Company Description ProcessQ Technologies Pvt Ltd (opc), based in Hyderabad, is a recruitment firm that supports clients and candidates across India, Europe, Singapore, and the US. The company is known for deep specialization, strong market knowledge, and long-standing relationships in multiple professional domains. ProcessQ focuses on Building Better Futures by offering individuals a range of permanent, temporary, and contract opportunities, while understanding the importance of each career move. The firm combines the capacity to manage large-scale projects with a personalized customer experience. Key specialties include Banking and Financial Services, Finance and Accounting, IT and Technology, Sales and Marketing, Supply Chain and Procurement, Business Support, Business Advisory, Contracting, Insurance, Technology and Business Transformation, and Human Resources.
Role Description This is a full-time, on-site Customer Support Executive role based in Hyderabad. The Customer Support Executive will handle incoming customer queries across phone, email, and other communication channels, providing clear information about services and resolving issues promptly. Responsibilities include logging and tracking support requests, coordinating with internal teams to address customer concerns, and ensuring accurate documentation of interactions. The role involves maintaining service quality standards, following established processes, and contributing to continuous improvement of customer support practices. The Customer Support Executive will also support follow-ups with clients and candidates, gather feedback, and help strengthen long-term relationships.
Qualifications

• Customer service and client relationship skills, including the ability to manage inquiries, resolve issues, and maintain professional communication.
• Strong verbal and written communication skills in English; additional regional language proficiency is an advantage.
• Basic computer literacy and comfort using CRM tools, ticketing systems, email platforms, and office productivity software.
• Organizational and time-management abilities to handle multiple queries, prioritize tasks, and meet response timelines.
• Ability to work collaboratively with recruitment and business teams, with a customer-focused and solution-oriented mindset.
• Prior experience in customer support, helpdesk, or client-facing roles is preferred, especially within recruitment or professional services.
• Minimum of a high school diploma; a bachelor's degree in any discipline is preferred.
• Willingness to work on-site in Hyderabad and adapt to dynamic business needs and processes.