Customer Support Executive

Customer Support Executive | Jaipur

Company: Teleperformance

Location: Jaipur

Process: International Customer Support Chat Process

Working Days: 5 Days Working | 2 Rotational Offs

Shift: Rotational / Night Shift as per process requirement

Salary: 24k CTC + 2.5K

Role Overview

Teleperformance is hiring Customer Support Executives to handle customer interactions through voice and chat support channels. The role involves assisting customers, resolving queries, providing accurate information, and ensuring a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer queries through calls and/or chat support.
• Provide accurate information and effective resolutions.
• Maintain professional communication and customer satisfaction.
• Document interactions and update records in the system.
• Follow process guidelines, quality standards, and escalation procedures.
• Achieve productivity, quality, and attendance targets.

Candidate Requirements

• Good communication skills in English and/or Hindi.
• Basic computer knowledge and typing skills.
• Customer-focused approach with strong problem-solving ability.
• Comfortable working in a fast-paced, target-driven environment.
• Freshers and experienced candidates can apply.

Important Instructions

5 Days Working with 2 Rotational Offs

Rotational/Night Shifts as per business requirement

Freshers & Experienced Candidates Eligible

Candidates must be comfortable with Voice and/or Chat Support processes

Final selection and shift allocation will be as per company policy

Build your career with Teleperformance and gain valuable experience in a dynamic customer service environment.