Customer Support Executive

Company Description Lumira Energy & Services is a Lucknow-based provider of sustainable energy solutions and comprehensive home maintenance services, focused on Powering homes, enhancing lives. The company offers expert solar panel installation and cleaning to help households improve energy efficiency and adopt cleaner power options. Lumira also delivers a broad range of home care services, including cleaning, pest control, water tank cleaning, and car washing, as well as specialized kitchen chimney maintenance. Its appliance repair services cover ACs, refrigerators, washing machines, geysers, microwave ovens, televisions, inverters, and gas stoves. By connecting skilled local service partners with customers, Lumira emphasizes quality, safety, and reliable customer experiences in every interaction.
Role Description The Customer Support Executive is a full-time, on-site role based in Lucknow, responsible for managing customer interactions across phone, online, and in-person channels. This role includes responding to inquiries about solar solutions, home maintenance, and appliance services, resolving service issues, and providing clear information on bookings, pricing, and service timelines. The executive will log and track support requests, coordinate with field service teams, and follow up to ensure services are delivered as promised. Daily tasks also involve maintaining accurate customer records, monitoring customer feedback, and escalating technical or complex issues to the appropriate team members. The position requires consistent, professional communication to support customer satisfaction and reinforce Lumira's commitment to dependable, high-quality service.
Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service, with the ability to handle inquiries and complaints professionally.
• Experience in maintaining Customer Satisfaction through proactive communication, follow-up, and problem-solving.
• Ability to manage Online Support channels such as chat, email, and social media with clear and timely responses.
• Basic Technical Support skills to understand service offerings, troubleshoot common issues, and coordinate with technicians when needed.
• Excellent verbal and written communication skills in English and local languages, with active listening and empathy.
• Comfort with computer systems, CRM tools, and call-handling software for maintaining accurate customer records.
• Organizational and time management skills, with attention to detail and the ability to work in a fast-paced, service-oriented environment.
• Prior experience in customer support, service industry, or energy/home maintenance services is an advantage.
• Minimum educational qualification: higher secondary (12th pass); a diploma or degree in business, communications, or related fields is preferred.