Customer Support Executive Customer Delight

Hiring Customer Support Executives | Work From Home (WFH) | Freshers & ExperiencedJob Highlights

• Role: Customer Support Executive (Voice, Chat, & Email)
• Location: Remote / Work from Home
• Salary: 18,800 CTC per month + Quarterly Performance Bonus
• Experience: Freshers & Experienced candidates welcome
• Qualification: Undergraduate / Any Graduate
• Shifts: 24/7 Rotational Shifts (6-day work week with 1 rotational off)

Job OverviewWe are looking for enthusiastic, customer-centric Customer Support Executives to join our fast-growing dynamic team. In this role, you will act as the frontline voice of our brand, helping customers solve queries, managing order updates, and ensuring a world-class customer experience via calls, chats, and emails.Key Responsibilities

• Customer Care & Query Resolution: Proactively assist customers with their queries via phone, chat, and email in a timely and professional manner.
• Issue Management: Resolve order-related queries including shipment tracking, delivery delays, refunds, cancellations, replacements, and other service requests.
• Process & Record Maintenance: Maintain accurate records of customer interactions, tickets, and call logs in the CRM system.
• Cross-Team Collaboration: Coordinate with internal logistics and operations teams to ensure seamless issue resolution.
• Quality & Performance: Meet and exceed daily key performance indicators (KPIs), call quality metrics, and customer satisfaction targets (CSAT).

Eligibility & System Requirements

• Language Proficiency: Excellent verbal and written communication skills in both English and Hindi.
• Education: Undergraduate or Graduate in any stream/discipline.
• Experience Level: Both Freshers and candidates with prior Customer Support/BPO experience are eligible to apply.
• Workstation / Tech Setup:
• Personal Laptop or Desktop with minimum 8 GB RAM and Windows 10 or above.
• Stable, high-speed Wi-Fi / Broadband internet connection.
• Comfortable using a personal mobile device via a masked system (your personal number remains 100% private).
• Web camera enabled for interview, training, and working hours.
• Flexibility: Comfortable working in 24/7 rotational shifts (9-hour shifts: 8 productive hours + 1-hour break) on a 6-day work week model.

Compensation & Benefits

• Starting Salary: 18,800 CTC per month (~13,558 Net Take-Home)
• Quarterly Bonus / Payout: Up to 17,134 (as per performance and company policy)
• Statutory Benefits: PF contribution (3,434), ESIC coverage (500), and Statutory Bonus (1,192) included.
• Paid Training: Structured product and process training provided upon joining, followed by certification.

Selection Process (5-Step Evaluation)

1. HR Initial Screening
2. Operations Round L1
3. Operations Round L2
4. Aptitude / Skills Assessment
5. Final Client Evaluation

Important Notice: Our recruitment process is 100% free of charge. We never ask for any money, fees, or registration costs at any stage of the interview or joining process.