Customer Support Executive by Neha

Are you a people-first individual who enjoys helping customers and solving problems? Join our team at NoBroker as a Customer Service Executive and be the trusted voice that helps our customers through their property journey!

Location: Kaikondrahalli, Bengaluru (Bangalore)

Position Type: Full-time

About Us

NoBroker.com, founded in 2014 by Amit, Akhil, and Saurabh, is Indias first Proptech unicorn. Its a brokerage-free platform that directly connects property owners with tenants and buyers, eliminating the need for middlemen. With over 1 crore customers and 5 lakh new users each month, its reshaping the real estate market. The platform handles 55,000 transactions monthly, saving INR 1200 crore in brokerage fees each year. Headquartered in Bengaluru, NoBroker operates in key cities like Mumbai, Delhi, Pune, Chennai, and Hyderabad. Recently, it raised USD 210 million, bringing its valuation to over USD 1 billion.

Specific Responsibilities

Act as a Relationship Manager for paid customers, building trust and ensuring long-term engagement.

Handle inbound and outbound calls for approximately 34 hours daily as part of a voice-based customer service process.

Understand customer needs and assist in resolving queries and finding the right tenant or property, with a strong focus on customer experience rather than hard sales targets.

Provide regular, proactive updates on account/service progress and utilize internal tools while adhering to company guidelines for high-quality service delivery.

Go the extra mile to provide exceptional customer service and ensure customer satisfaction; performance is monitored though the role is not heavily target-based.

Perks & Value Proposition

Performance incentives: Earn performance-based incentives of up to 15,000 per month, over and above your fixed salary.

Health insurance: 1 lakh group insurance per year, fully paid by the company.

Promotions: Employees are promoted every 6 months, with outstanding performers eligible for promotions every quarter.

Rewards: Monthly recognition and rewards for top performers.

Career growth: Employees can become Assistant Managers in as little as 2 years.

Team-building activities: Regular team parties and an Annual Day outing for all employees.

Employee referral program: Incentives for bringing in new talent.

Educational & Skill-Set Qualifiers

Education: Graduation, HSC (12th) or 10th qualified. Should not be currently pursuing any full-time, part-time, online, or distance-learning course.

Skills: Excellent verbal and written communication, good interpersonal skills, numerical and analytical ability, and strong decision-making and problem-solving skills.

Languages: English mandatory; Hindi, Kannada, Tamil, or Marathi preferred.

Technical skills: Proficient in MS Office (Excel, Word).

Work schedule: 6-day working week — Saturday and Sunday are working days, with one rotational weekly off between Monday and Friday.

Leave policy: Leaves are generally not approved during the first three months of joining, except in case of emergencies.

Other: Should not be currently engaged in any real estate business or property brokerage. Candidates should be able to join immediately.

Why NoBroker?

At NoBroker, we believe in empowering our employees to reach their full potential. Join a dynamic team of professionals who are passionate about changing the real estate landscape. Take the next step in your career and apply today!Role & responsibilities