Customer Support Executive (Blended Process)

Customer Support Executive — Blended Process

Company: Sadhna.co

Employment Type: Full-time

Location: On-site, Noida

About Sadhna.co

Sadhna.co is a fast-growing premium pooja products brand offering bamboo-less agarbatti, havan cups, dhoop, and more. Our mission is to bring devotion, purity, and thoughtful products into lakhs of Indian homes.

As we continue to grow, we are looking for customer-focused individuals who can help us deliver a smooth, helpful, and positive experience to every Sadhna.co customer.

About the Role

We are looking for a Customer Support Executive — Blended Process to handle customer interactions across both voice and non-voice channels.

The role involves handling customer calls as well as responding to queries through WhatsApp, email, chat, and other digital support channels. You will assist customers with product and order-related queries, resolve complaints, coordinate with internal teams, and ensure a smooth customer experience.

The ideal candidate should have excellent written and verbal communication skills, a customer-first attitude, and the ability to confidently handle multiple communication channels.

What You'll Do

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries through WhatsApp, email, chat, and other digital channels.
• Assist customers with product information, orders, payments, deliveries, returns, replacements, and refunds.
• Resolve customer complaints and provide appropriate solutions within the defined timelines.
• Follow up with customers to ensure timely resolution of their concerns.
• Coordinate with the operations, warehouse, logistics, and other internal teams to resolve customer issues.
• Provide accurate information about Sadhna.co products, policies, orders, and processes.
• Maintain proper records of customer interactions, complaints, and resolutions.
• Handle multiple customer conversations across voice and non-voice channels efficiently.
• Identify recurring customer issues and communicate them to the relevant internal teams.
• Maintain a professional, helpful, and empathetic tone across all customer interactions.
• Meet daily and monthly customer support targets and service standards.
• Contribute feedback and suggestions to improve the overall customer experience.

What We're Looking For

• 6 months+ experience in customer support, customer service, telecalling, BPO, e-commerce support, or a similar role.
• Excellent written and verbal communication skills in Hindi and English.
• Comfortable handling both voice and non-voice customer interactions.
• Strong listening, communication, and problem-solving skills.
• Ability to handle customer complaints calmly and professionally.
• Customer-first attitude with patience and empathy.
• Good typing and written communication skills for WhatsApp, email, and chat support.
• Basic knowledge of computers, Google Sheets, email, WhatsApp, and customer support tools.
• Good organisational skills and attention to detail.
• Ability to manage multiple customer queries and follow-ups simultaneously.
• Positive attitude and willingness to learn.

Nice to Have

• Experience in a blended customer support process.
• Experience working with a D2C, e-commerce, or consumer brand.
• Experience handling customer support through calls, WhatsApp, email, and live chat.
• Familiarity with order management, returns, refunds, and replacement processes.
• Experience using CRM or customer support software.
• Basic understanding of e-commerce operations and logistics.

Compensation & Growth

• 15,000–25,000/month fixed, based on experience and communication skills.
• Opportunity to grow within the Customer Support and Operations function.
• Hands-on experience working with a fast-growing D2C brand.
• Opportunity to work closely with the Operations, E-commerce, and Customer Experience teams.
• Performance-based growth opportunities as the company scales.

How to Apply

Interested candidates can send their resume along with a brief introduction highlighting their previous experience in customer support or blended process roles.

Candidates may also be asked to participate in a short communication and customer-handling assessment as part of the selection process.

Email: [HIDDEN TEXT]

Subject Line: Application — Customer Support Executive | [Your Name]