MUMBAI · FULLTIME
Customer Support & Event Operations Navi Mumbai
VV
vann ventures
Mumbai · onsite · Posted 4d ago
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Not disclosedFresherfulltimeMumbai
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Section · 01
About this role
We're looking for someone to join our team and handle customer support + event operations for an event booking platform.
Location: Navi Mumbai
Role: Customer Support & Operations
What you'll be doing:
- Handle customer queries through WhatsApp, phone & email
- Resolve issues related to bookings, payments, tickets, refunds & events
- Assist customers with check-in, QR codes & seating-related queries
- Follow up on open issues until resolution
- Handle customer escalations professionally
- Monitor bookings, cancellations, payments and customer requests
- Coordinate with Event, Sales, Finance & Tech teams
- Support event-day operations
- Maintain records of complaints, refunds and resolutions
- Prepare basic MIS / operational reports
Who would be a good fit:
- Good communication skills
- Comfortable speaking with customers over phone/WhatsApp
- Good problem-solving and coordination skills
- Able to handle multiple issues during events
- Basic knowledge of Excel/Google Sheets
- Prior experience in customer support, event operations, ticketing or similar roles is a plus
Interested Comment below or DM me with your CV/resume and a short introduction.
- Please mention your experience, current location and expected salary when reaching out.
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Section · 02
Skills
MIS operational reportsWhatsappemailGoogle SheetsPhoneexcel