Customer Support Engineer

We are looking for a customer-oriented and technically sound Customer Support Engineer with excellent English communication skills. The candidate should be capable of handling customer queries, providing technical assistance, troubleshooting basic IT-related issues and ensuring customer satisfaction.

Key Responsibilities:

• Handle customer queries through calls, emails and other communication channels.
• Provide technical support and troubleshoot basic IT-related issues.
• Understand customer requirements and provide appropriate solutions.
• Coordinate with internal technical teams to resolve customer issues.
• Maintain proper records of customer complaints, queries and resolutions.
• Follow up with customers to ensure timely resolution.
• Provide clear and professional communication to customers.

Required Skills:

• Excellent verbal and written English communication skills.
• Good understanding of IT concepts, software and hardware.
• Basic knowledge of networking, troubleshooting and technical support.
• Good problem-solving and analytical skills.
• Proficiency in MS Office and email communication.
• Ability to communicate professionally with customers.
• Good interpersonal skills and a customer-focused approach.

Preferred Candidate Profile:

• Female candidate preferred.
• Confident, presentable and professional.
• Strong customer-handling and communication abilities.
• Willingness to learn new technologies and systems.