BENGALURU · FULLTIME
Customer Support Associate
One Degree North Human Resource
Bengaluru · onsite · Posted 4d ago
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Not disclosedFresherfulltimeBengaluru
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Section · 01
About this role
We are seeking a dedicated Customer Support Associate to join our team. This role is ideal for freshers/entry-level candidates looking to kickstart their career in customer service. You will be responsible for providing top-notch support to our customers, ensuring their inquiries are handled promptly and effectively.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Assist customers with product-related queries and troubleshoot issues effectively.
- Maintain customer records and document interactions in the CRM system.
- Collaborate with cross-functional teams to resolve customer issues and improve service quality.
- Provide feedback on customer trends and common issues to help improve processes and products.
Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to think critically.
- Proficient in using customer service software and CRM systems.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Customer-centric attitude with a passion for delivering exceptional service.
Contact HR Sangeetha
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Section · 02
Skills
Customer ServiceAttention To Detailcrm softwareProblem SolvingTechnical SupportBasic TroubleshootingCommunication Skillstime managementData EntryMultitasking