Customer Support Associate

Join Houzeo as a Customer Success Associate

Are you passionate about delivering exceptional customer experiences and excited about

scaling a high-growth startup At Houzeo, we're revolutionizing the real estate market by

empowering homeowners to sell their properties with ease, and we're looking for a dynamic

Customer Success Associate to join our team!

About Houzeo:

Houzeo is an innovative online platform that helps homeowners sell their properties by

eliminating traditional intermediaries. Our comprehensive suite of services includes property

listing management, market analysis, electronic disclosures, and connections with real estate

professionals, attorneys, and escrow companies.

With our base in Manhattan, New York, and additional offices in Charlotte, North Carolina, and Mumbai, India, we are growing rapidly and making waves in the real estate tech space. We were proudly featured at TechCrunch Disrupt

Startup Battlefield and are already profitable with impressive month-over-month growth.

Position: Customer Success Associate

Location: Thane, Mumbai

Experience: 2+ years

What You'll Do:

● Elevate Customer Relationships: Take ownership of managing and enhancing

relationships with key and high-potential customers. Ensure they receive top-notch

service and satisfaction.

● Drive Value: Identify and implement opportunities to add value beyond our standard

offerings, and share these insights with your peers to maximize customer benefits

across the board.

● Mentor & Lead: Guide and support senior members of the Customer Success team,

helping them navigate complex customer interactions and develop their skills.

● Collaborate for Growth: Work closely with customers to drive growth and business

opportunities, aligning their goals with our services.

● Measure Success: Ensure that customer success metrics and methodologies are

effectively applied and adapted to each customer's needs.

What We're Looking For:

● Customer Relationship Expertise: Proven experience managing customer

relationships and resolving issues to ensure satisfaction and retention. Share compelling

examples of your success stories.

● Global Perspective: Experience working with international customers, particularly

in the US, and an understanding of managed services and project delivery.

● Relationship Builder: Ability to develop strong relationships that lead to account growth

and customer advocacy.

● Commercial Acumen: Experience in managing and meeting commercial targets while

maintaining high service standards.

● Adaptability: Comfortable adjusting strategies to meet changing circumstances with

strong prioritization and planning skills.

● Influence & Collaboration: Ability to inspire and collaborate across all levels of the

organization, breaking down silos and fostering teamwork.

● Creative Problem Solver: Think outside the box to find solutions, and be ready to

handle situations that don't fit a standard process.

● Empathy & Insight: Understand and address customer perspectives while finding

balanced solutions to challenges.

Perks & Benefits:

● Convenient Commuting: For employees residing in the Central and Harbour areas of

Mumbai, we offer a drop facility up to Thane Station. For those living in the Western part

of Mumbai, we provide a drop facility up to Andheri or Kandivali Station.

● Monthly Incentives: Earn rewards based on your consistency and punctuality.

● Team Spirit: Enjoy frequent company-sponsored team-building events and outings.

● Innovative Work Environment: Thrive in a collaborative and informal setting that

encourages creativity.

● Referral Rewards: Participate in our Employee Referral Program and earn rewards for

helping us find great talent.

● Daily Refreshments: Stay energized with daily office refreshments.

● Competitive Salary: Receive a competitive salary package and an annual performance-

based cash bonus.

Ready to Make an Impact

If you're excited to contribute to Houzeo's growth and enhance customer experiences, we'd love

to hear from you. Apply today and be a part of our journey to transform the real estate

landscape!