Customer Support Associate (PDC)

JOB DESCRIPTION

• Ensure compliance with Emerson ethics, trade compliance, business unit, safety, quality, and CPDC process requirements.

• Manage customer orders for assigned regions and ensure accurate, timely execution from order receipt through dispatch and shipment.

• Review customer purchase orders and ensure sales orders accurately reflect agreed commercial terms, documentation, and delivery requirements promptly report and support resolution of exceptions.

• Coordinate with Sales, Application Engineering, Order Administration, Planning, Manufacturing, Quality, Finance, Logistics, and customers to support smooth and timely order execution.

• Submit required documents for approval, follow up to secure timely approvals, and coordinate dispatch and shipment in accordance with customer purchase order terms.

• Support monthly CPDC parts shipment and sales targets in line with the sales and operations plan.

• Proactively monitor assigned orders for risks and escalate concerns early to help avoid delivery delays, commercial exposure, and liquidated damages.

• Participate in periodic order review meetings and provide clear, accurate, and timely updates to customers and internal stakeholders.

• Support collection of advance payments, overdue accounts receivable clearance, customer dispatch clearance, and other commercial actions required for order execution.

• Monitor finished-goods inventory aging for assigned orders and coordinate with customers and internal teams to enable timely dispatch.

• Maintain accurate order records, customer correspondence, approval documents, and status updates in the relevant enterprise systems and trackers.

• Any other associated CPDC related tasks

• You act with urgency, take ownership of assigned work, and follow through on commitments. You build constructive relationships with customers and internal stakeholders, communicate clearly, and collaborate to solve problems. You remain customer-focused while balancing quality, compliance, cost, and delivery requirements.

• A degree or equivalent qualification, with 1-2 years of relevant experience in customer support, order management, sales coordination, logistics coordination, or a related function.

• Basic experience or understanding of customer order processing.

• Ability to learn commercial terms, order documentation, delivery requirements, and customer-specific processes.

• Working knowledge of Microsoft Office applications exposure to enterprise resource planning systems and other digital tools is preferred.

• Good interpersonal, coordination, written, and verbal communication skills.

• Proficiency in English proficiency in Hindi is preferred for supporting customers across North, East, West, and Central India.

• Positive attitude, willingness to learn and collaboratively work with the whole team

• Ability to manage assigned priorities, maintain accurate records, escalate issues promptly, and deliver work with appropriate guidance.

• Working knowledge customer order workflows is preferred.

• Experience or internship exposure in the valve industry, industrial products, manufacturing, distribution, or business-to-business customer support is an advantage.

• Awareness of Flow Controls products and product lines is preferred willingness to learn product and application basics is essential.

• Strong customer focus with the ability to communicate professionally and resolve routine concerns constructively.

• Practical problem-solving skills and willingness to identify and support process improvements.

• A collaborative approach that treats colleagues, customers, and stakeholders with respect.

• Integrity, perseverance, attention to detail, drive for results, and commitment to ethics and values.

• Ability to relate well with people across functions and levels of the organization.

• Good time-management and prioritization skills, with the ability to work effectively in a changing environment.

• Analytical thinking, attention to detail, and a learning mindset.

• At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [HIDDEN TEXT].