Customer Success Specialist

Customer Success Specialist - INSCO

5pm to 2am / 6pm to 3am

Work from Office

General Position Summary

Azuga's Customer Success Insurance Company Channel (INSCO) team is looking for organized individuals who enjoy tackling multiple tasks in a fast-paced environment. You will deliver a World Class customer experience while providing efficient and courteous proactive customer service and account management. Assist customers with data entry as well as account set-up and maintenance while growing a long-term business relationship with multiple points of contact.

Become the voice of the customer and collaborate with the appropriate internal departments to best accommodate the customer's needs. Facilitate any and all training available to the customer. Reduce churn and maximize customer retention.

Primary Job Duties

General Position Summary

Azuga's Customer Success Insurance Company Channel (INSCO) team is looking for organized individuals who enjoy tackling multiple tasks in a fast-paced environment. You will deliver a World Class customer experience while providing efficient and courteous proactive customer service and account management. Assist customers with data entry as well as account set-up and maintenance while growing a long-term business relationship with multiple points of contact.

Become the voice of the customer and collaborate with the appropriate internal departments to best accommodate the customer's needs. Facilitate any and all training available to the customer. Reduce churn and maximize customer retention.

Job Scope

Recurring work situation to occur regarding account interactions and management. Regular communication with executive level customers to help build and maintain strong working relationships. Operate independently with minimal supervision and may have to use a high degree of creativity to accommodate customer needs.

Fulfill the needs of customers by providing services through email, phone calls and online meetings. Contacts sometimes contain confidential/sensitive information and discretion is a must.

Education And Experience

Minimum of 2 years prior experience in: Customer Service and Account Management with knowledge of GPS preferred. Customer Success experience preferred. Insurance experience preferred.