Customer Success Manager

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers.

Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we've raised$31.8M in funding to fuel our mission. Trusted by over 4,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.

Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Life as a Sprinter -

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

And while we move with urgency, we never move alone.

The mission -

We're looking for a Customer Success Manager who's equal parts relationship builder, strategic thinker, and commercial operator. In this role, you'll be the face of Sprinto for our customers in the US — ensuring they see value from day one, achieve their compliance goals, and grow with us.

This isn't a seat for someone who is only operationally or transactionally sound. We want a CSM who can sit across the table from a customer, connect Sprinto's capabilities to the outcomes the business actually cares about, and articulate that value in the buyer's language — cost avoided, time saved, risk reduced, revenue unlocked.

If you love turning customers into fans, think in terms of business outcomes rather than tickets closed, and use modern AI tools to move faster than the people around you — we want to hear from you.

Where you'll leave your mark

• Be the Voice and Face of Sprinto: Regularly connect with your customer portfolio to build strong relationships, share key product updates, and ensure they're on track to meet their goals with Sprinto.
• Sell the Value, Not Just the Feature: Strategically articulate the business value of Sprinto to every stakeholder — from the security engineer to the CFO — so customers understand not just the how but the why behind what they're paying for.
• Drive Product Adoption: Strategically guide customers to adopt relevant features and workflows that maximise the value they get from Sprinto, and tie that adoption back to measurable business outcomes.
• Practice Value Engineering: Build and maintain value cases for your accounts — quantify ROI, time-to-audit, hours saved, and risk mitigated. Use these to frame QBRs, renewals, and expansion conversations.
• Own Your Outcomes: Manage individual and pod-level OKRs — track performance and drive the activities that deliver real impact on retention, expansion, and advocacy.
• Champion Customer Advocacy: Turn delighted customers into brand ambassadors through G2 reviews, case studies, and video testimonials.
• Retention and Expansion: Manage renewals, identify upsell and cross-sell opportunities, and grow your customer portfolio's revenue without compromising on experience.
• Be a Strategic Partner: Act as a trusted advisor to customers — bring a point of view, challenge thinking where it helps them, and be the person they call before they call their auditor.
• Work Smart with AI: Use tools like Claude, ChatGPT, and other AI assistants every day to prepare for customer conversations, draft communications, analyse account health, and scale your own output.
• Mentor & Multiply Impact: Support onboarding of new team members by sharing your playbooks, learnings, and best practices.

The kind of builder we're looking for -

• You have 3–5 years of experience in a B2B SaaS product company, ideally in a customer-facing role with revenue responsibility.
• You have strong business acumen — you can read a customer's business, understand what drives their P&L, and tailor your conversations accordingly. You are not just operationally or transactionally sound; you actively show value through our product and service offerings.
• You understand value engineering — building ROI cases, quantifying outcomes, and using those numbers to influence renewal and expansion decisions.
• You can strategically articulate the value of a product to customers, confidently adjusting your narrative for technical, operational, and executive audiences.
• You have excellent written and verbal communication skills — most of your day is spent speaking with customers, and the quality of your words matters.
• You have a good understanding of cloud technology — terms like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you.
• You have hands-on experience using AI tools like Claude, ChatGPT, and similar assistants to research, prepare, write, and analyse faster than peers who don't.

How we care for our Sprinters

• Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach
• Co-working, on the house: If co-working is your jam, we offer a generous annual allowance
• We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills
• We count your spark, not your leaves: Unlimited leave so you can reset when you need to
• Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary
• Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you

Inclusion & Diversity -

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We're proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.