Customer Success Manager - US Region

Overview of the Job Profile

We are seeking a dynamic and experienced Lead Customer Success to join our team. The ideal candidate will play a pivotal role in ensuring our customers achieve their desired outcomes while fostering long-term relationships. As a Lead Business Analyst-Customer Success , you will guide and mentor our customer success team, develop strategies to enhance customer engagement, and drive overall customer satisfaction.

Job Title: Customer Success Manager - US Region

Location: Remote / Hybrid Work Type: Full time

Shift timing : 7pm - 4 am IST / 10AM -7PM

Please register and upload your resume at www.netsachglobal.com. 

Kindly click the below link to apply for this job - https://www.netsachglobal.com/job/customer-success-manager-csm-us-region-netsach-23b586

Responsibilities

• Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.
• Develop and implement comprehensive customer success strategies that align with business goals.
• Onboard customers with Integration support and drive adoption of the product.
• Represent the voice of the customer and influence the product development roadmap.
• Empathise with every aspect of the customer experience, putting customer's needs first.
• Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.
• Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.
• Become a product expert on Client's platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).

Requirements

• Have 3-6 years of experience in Customer Success at a SaaS Organisation
• Have experience in the cybersecurity or compliance industry.
• Have clear and thoughtful communication skills, with a strong critical thinking ability.
• Problem-solving ability and customer-centric outlook.
• Be comfortable with talking through technical concepts with a technical audience
• Have a keen ability to multitask.
• Have an outstanding work ethic and know when/how to ask for help when you need it.

Why should this job excite you

• Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.
• A high-performing action-oriented team.
• Immense exposure to the founders and the leadership.
• Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.
• The competitive compensation package, benefits, and employee-friendly work culture.

Regards

Emily Jha

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Netsach Global

www.netsachglobal.com