Customer Success Manager - South

Customer Success Manager

Location: Bengaluru (On-site)

Work Model: Work From Office (WFO)

Employment Type: Full-Time

About the Role

At Netcore, we partner with leading global brands to deliver Agentic AI-powered customer engagement at scale. We are looking for a business-oriented Customer Success Manager with proven experience in B2B SaaS / MarTech solution selling and enterprise account management, particularly across BFSI, FinTech, Retail and E-commerce.

This role is for someone who can build trusted relationships with senior stakeholders, understand complex business needs, drive product adoption and value realization, and take ownership of retention, renewals, expansion, and revenue growth.

What We're Looking For (Must have)

• 3-8 years of relevant experience in B2B SaaS / MarTech, with strong exposure to solution selling and enterprise account management.
• Proven experience managing enterprise accounts across BFSI, FinTech, Retail, and/or E-commerce.
• Demonstrated ownership of QBRs, MBRs, renewals, upsell, cross-sell, and revenue/expansion targets.
• Strong track record of driving customer retention, account growth, and commercial outcomes.
• Ability to understand customer business challenges and translate them into relevant SaaS / MarTech solutions.
• Strong executive communication, presentation, negotiation, and stakeholder management skills.
• Ability to build relationships with CXOs and influence senior decision-makers.
• Strong analytical ability with the capability to translate data into clear business narratives and recommendations.
• Comfortable operating in a high-accountability, WFO environment.

What You'll Do (Role and responsibilities)

• Own end-to-end customer success for a portfolio of enterprise BFSI, FinTech, Retail, and E-commerce accounts, with clear accountability for retention, renewals, and growth.
• Build and manage relationships with CXOs and senior business stakeholders, understanding their business models, KPIs, and growth priorities.
• Plan, lead, and present QBRs and MBRs, showcasing ROI, performance insights, business impact, and actionable recommendations.
• Identify and drive upsell, cross-sell, and expansion opportunities, contributing directly to account growth and revenue.
• Partner with customers to design and execute lifecycle, engagement, retention, and personalization strategies aligned with their business goals.
• Drive product adoption and value realization, ensuring customers achieve measurable business outcomes from Netcore's platform.
• Proactively identify account risks, manage escalations, and implement structured success plans to prevent churn.
• Leverage data, industry benchmarks, and customer insights to strengthen account strategy and customer maturity.
• Collaborate closely with Sales, Product, Marketing, and Support teams to deliver customer and revenue outcomes.
• Build customer advocacy through case studies, testimonials, webinars, and industry forums.

Good to Have

• MBA / PGDM in Marketing or a related field.
• Experience working in fast-paced, high-growth B2B SaaS / MarTech organizations.
• Experience managing large, complex enterprise accounts with multiple stakeholders.

Why Join Netcore

You'll help shape products used by leading global brands while working alongside a high-performing team that values experimentation, continuous learning, and customer-centricity. If you're passionate about driving meaningful business outcomes through technology, we'd love to hear from you!

Global Recognitions

• Leader in Commerce Search and Product Discovery in The Forrester Wave 2023
• The only Forrester-rated global vendor in Product Discovery, Cross-Channel Marketing Hubs, and Email
• Leader in Marketing Platforms in G2's Winter 2024 Grid
• Top 20 global Google Cloud Partner
• Appraised at Level 3 of ISACA's CMMI® by Equalitas Certifications Limited
• Great Place to Work® for eight consecutive years in India

Know More About Us

• Company Overview : Netcore - AI-Powered Customer Engagement Platform
• Our Growth Story: *The Proficorn Playbook – How Netcore Built a $100M+ ARR Business Without VC Funding*
• Explore our culture, and employee experiences : Life at Netcore

Netcore is an equal opportunity employer