Customer Success Manager - GobbleCube Technologies
Kae Capital-GobbleCube Technologies · Gurugram · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
About the role
We are looking for a Customer Success Manager from a Tier 1 college to join our high- growth SaaS company. The ideal candidate will have strong problem-solving skills and the ability to transform customer challenges into revenue opportunities. This role involves program management, revenue management, and building scalable solutions and teams to drive business growth.
Key Responsibilities
- Customer Problem-Solving & Revenue Growth:
Work closely with customers to understand their pain points / deep solves, build scalable solutions and convert them into revenue opportunities.
- Program & Account Management:
Oversee key accounts, ensuring customer satisfaction, retention, and revenue growth.
- Process & SOP Development:
Build and standardize operational processes, frameworks, and SOPs to scale customer
success and account growth.
- Cross Functional Collaboration:
Act as a bridge between customers and internal teams (sales, onboarding, product, and tech) to align desired business outcomes of the clients.
- Data-Driven Decision Making:
Leverage data analytics to track customer usage, identify growth opportunities, and improve business strategies.
- Upselling & Cross-Selling:
Identify and drive opportunities for expanding revenue from existing customers through additional product offerings.
- Customer Engagement & Insights:
Conduct regular check-ins and business reviews with customers, ensuring they derive maximum value from GobbleCube's platform.
Required Skills
- Bachelors/Master's degree from a Tier 1 college (IITs, IIMs, ISB, NITs, etc.).
- 3+ years of experience in Growth, Customer Success, Strategy & Ops, Business Consulting, or a related role in a B2B SaaS/FMCG/Ecommerce/Internet company.
- Strong problem-solving skills with a structured approach to tackling business challenges.
- Experience in program management, account management, and setting up scalable processes/solutions.
- Excellent analytical skills with proficiency in data tools (Excel and SQL).
- Strong communication and stakeholder management skills.
- Proven track record of driving revenue growth through customer engagement and optimization strategies.
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