Customer Success Associate

Customer Success Analyst

About Houzeo

Houzeo is a 100% online real estate marketplace. From listing to closing, Houzeo technology makes home selling and buying the easiest it has ever been. Users can list their homes for a flat fee, connect with local real estate pros, and find their dream home on Houzeo.com.

Founded in Manhattan, New York, with additional offices in Charlotte, North Carolina (US), and Mumbai, India, Houzeo is led by our founder, Amit Dhameja. With an Ivy League MBA and a background in finance, real estate, and tech, Mr. Dhameja spearheads this profitable startup.

The Houzeo Universe

Houzeo's product universe includes a wide range of products and services, including:

1) Houzeo IntelliList Listing: This tool auto-assigns the right paperwork for a seller's property based on location. It's the fastest way to list a home!

2) Houzeo Showings: A digital showing scheduling app designed for sellers. Buyers and agents can directly request showings once a seller verifies them!

3) Houzeo Offers: An offer management tool to evaluate, compare and counter offers received on a property. Sellers can request the highest and best offers within seconds!

4) Houzeo DigiTransact: DigiTransact lets sellers maneuver the real estate transaction with milestones, tasks, notifications and reminders seamlessly. No more friction!

5) Houzeo Dream Homes: Aims to help home buyers find their dream homes, make an offer, or start their mortgage pre-approval journey.

6) Houzeo Mobile App: A comprehensive mobile app that lets home sellers and buyers

7) Houzeo Home Worth Calculator: A free home value calculator that helps homeowners estimate how valuable their property is.

8) Houzeo Mortgage Calculator: A mortgage payment estimator that helps potential home borrowers understand monthly payments and amortization schedules for free.

9) Houzeo Closing Costs Calculator: The most advanced closing cost estimator for helping buyers and sellers understand what they have to pay on closing day

About the Operations Team

At Houzeo, our Operations Team powers the engine behind Sales, Concierge, Customer Support, Vendor Relations, and Billing. They are the heartbeat of our Customer Success strategy, ensuring every stage of the real estate journey is seamless and stress-free. From the initial Sales consultation and the high-touch guidance of our Concierge service to the rapid-response Customer Support that keeps homeowners on track, this team ensures smooth processes, accurate billing, and top-notch care. If you're organized, solution-driven, and ready to make a massive impact across the entire customer lifecycle, this is your crew.

About the Role: Are You the One

Do you thrive on solving complex customer challenges and turning friction into satisfaction Can you lead by example while mentoring a high-performing team At Houzeo, we're looking for a Customer Success Analyst who's ready to take ownership of our most high-impact accounts. If you're proactive, empathetic, and love building long-term customer relationships, this is your stage. This role isn't just about support, it's about strategy, leadership, and making a lasting impression on our clients and our team.

Your Mission, Should You Choose to Accept It

Manage strategic accounts – Own relationships with key customers, ensuring satisfaction and renewals.

Drive revenue growth – Identify upsell and cross-sell opportunities for long-term value.

Go beyond expectations – Spot new ways to deliver impact and share best practices across the team.

Be client-facing – Regularly interact with customers to align goals and strengthen partnerships.

Mentor & coach – Guide junior team members and help them grow into senior roles.

Ensure results – Measure value delivered and support continuous improvement.

What You Bring

Proven Relationship Builder – You've owned client relationships and handled tough situations to ensure satisfaction and retention.

Strong Communication – Clear English with a neutral/US accent and experience handling international clients, especially in the U.S. market.

Project & Service Savvy – Solid grasp of managed services and project delivery.

Versatile Client Experience – Worked with diverse clients across industries and business sizes.

Growth Driver – Track record of expanding accounts and turning clients into long-term advocates.

Nice to Haves

Highly Adaptable – Able to shift strategies quickly and prioritise effectively in a fast-paced environment. Commercially Savvy – Understand revenue retention and growth while protecting company margins.

Collaborative Spirit – You break down silos and build strong internal partnerships. Inspire cross-functional teams to align with our customer-first mindset.

Active Listener – Hear what customers and internal teams are saying—and act on it.

Creative Problem-Solver – Comfortable navigating both structured and ambiguous situations.

Empathetic Communicator – Balance business goals with customer satisfaction.

Constructively Challenging – Know when to push back and when to support customers.

Strong Troubleshooting Skills – Take a methodical approach to resolving complex issues.

What We Offer

Enjoy a remote-friendly workspace during the weekends.

Master a sophisticated ecosystem featuring real-time billing systems, advanced CRMs, and cutting-edge AI-driven chatbots and calling software.

Opportunities to work cross-functionally with Finance, Operations, and Tech teams .

Data-driven culture focused on automation, accuracy, and continuous improvement .

A passion for building robust reports that don't just sit on a shelf, but fuel action-driven strategies and result-oriented growth.

Monthly team-building activities and performance recognition initiatives.

Interested candidates can share your updated resume at [HIDDEN TEXT]