Customer Success Associate : Sri Lanka (Remote)

At Bizycorp Pvt Ltd, we believe that our employees can truly "have it all" - a fulfilling career laden with prospects for learning and advancement harmoniously coupled with a wholesome work-life equilibrium. This delicate balance is ingeniously fostered through collaborative technology and seamless communication. Our dedicated team members remain resolute in ensuring client contentment and relish the cherished moments spent with their loved ones in the comforts of their homes.
We warmly invite all eligible candidates to apply for this wonderful opportunity to work from home for a legitimate company in Sri Lanka.

Job Responsibilities

• Support the Customer Success Manager in daily operations to ensure client satisfaction and retention.
• Coordinate follow-up tasks, monitor client progress, and generate daily reports.
• Maintain up-to-date knowledge of customer needs and requirements.
• Correspond with clients and their office staff to strengthen relationships and address queries via texts, emails, and calls within strict deadlines.
• Create content (slide decks, documents, spreadsheets) as needed.
• Learn new software for audit and analytical purposes to extract information from clients databases and create management reports.