Customer Success Analyst

We're hiring: Customer Success Analyst at Modus

Help businesses get more value from Modus — from their first conversation with us to a successful setup and ongoing adoption.

Gurugram · Remote/flex

2–5 years experience

5 LPA CTC

What you'll do

• Speak with qualified leads, understand their business needs and introduce them to Modus

• Conduct product demos and introductory calls

• Help new customers set up their Modus account and get started confidently

• Answer customer questions and resolve issues with clear, practical support

• Keep customer conversations, follow-ups and outcomes updated in the CRM

• Work closely with Sales and Product teams to share customer feedback and improve onboarding

What we're looking for

• 2–5 years in Customer Success, Inside Sales, Account Management or a customer-facing SaaS role

• Strong communication skills in English and Hindi

• Comfortable speaking with business owners over phone and video calls

• Able to explain software clearly and tailor demos to customer needs

• Empathetic, organised and proactive

• Comfortable working with CRM tools and maintaining accurate records

• Available to work full-time from our Gurugram office

About Modus

Modus is a Growth OS for businesses.

We help businesses respond to enquiries, qualify leads and connect revenue back to the marketing that generated them.

We're a small team, so your work will be highly visible and directly connected to our customers and product