Customer Service

Principal Responsibilities:

• To ensure timely and error free reporting of transactions received at the Investor Service Centre.
• Manage customer communication effectively in order to have timely resolution.
• Excel in distribution services and investor services with special focus on corporate customers.
• Have close interface with service providers and highlight any discrepancies or gaps noticed in a timely manner.
• Explore and process efficiency suggestions and contribute to achieve customer delight.
• Comply with applicable regulatory requirements on qualifications required for the job profile.
• Contribute to the knowledge management initiative of the customer service team.
• Contribution to recruitments / contingency / leave planning.
• Ensure compliance to the process manual and FIM.
• Excel in the monthly reporting process.

Qualifications:

• A good understanding of mutual fund/security markets.
• NISM VA cleared with valid certification.
• Good verbal and written communication, team and interpersonal skills.
• The inclination to work in a client-facing role, with a bent of mind for service.
• Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving service, query handling.
• Knowledge of local language will be an advantage.