Customer Service Representative

Job Description – Associate | International Customer Support (Chat)

Company: WNS, Part of Capgemini

About WNS

WNS, part of Capgemini, is a global Business Process Management (BPM) company that delivers digitally led business transformation and operational excellence to clients across multiple industries. With a strong focus on innovation, customer experience, and technology-driven solutions, WNS offers employees opportunities to build rewarding careers in a dynamic and inclusive work environment.

Position Details

• Job Title: Associate – International Customer Support (Chat)
• Location: Vimanagar& Magarpatta, Pune
• Process: International Customer Support – Chat
• Experience: Minimum 6months of experience in an International Chat Support process
• Education: Undergraduate or Graduate both can apply
• Shift: Rotational Shifts
• Weekly Offs: 2 Rotational Offs

Job Summary

We are looking for a Customer Support Associate to join our International Chat Support team. The ideal candidate should possess excellent written communication skills, a customer-centric approach, and prior experience handling international customer interactions via chat. The role requires flexibility to work in rotational shifts and rotational weekly offs.

Key Responsibilities

• Respond to customer queries through chat in a timely, professional, and empathetic manner.
• Resolve customer concerns by providing accurate information and appropriate solutions.
• Deliver a high-quality customer experience while meeting defined service standards.
• Accurately document customer interactions and follow established processes.
• Achieve productivity, quality, and customer satisfaction targets.
• Collaborate with internal teams to ensure prompt issue resolution.

Required Skills & Qualifications

• Graduate in any discipline (Mandatory).
• Minimum 1 year of experience in an International Chat Support process.
• Excellent written English communication skills.
• Strong typing speed and attention to detail.
• Good analytical and problem-solving abilities.
• Customer-focused with the ability to handle multiple chats efficiently.
• Willingness to work in rotational shifts and rotational weekly offs.

Why Join WNS

• Be part of a global organization backed by Capgemini.
• Work in a collaborative and inclusive environment.
• Opportunities for learning, career growth, and internal mobility.
• Gain exposure to global clients and international customer support operations.

How to Apply

Contact Person - Khushi Rai

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