PUNE · FULLTIME
Customer Service Representative - International Voice Process
Impetus Career Consultants
Pune · onsite · Posted 8d ago
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Not disclosed2–4 yrsfulltimePune
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Section · 01
About this role
Customer Service Executive – Personal Banker
Location - Pune
*** Face to Face Interview on Oct 17th (NO VIRTUALS)***
Mandatory Requirements:
- Excellent communication skills (10/10 verbal communication)
- Strong customer handling and relationship management skills
- Comfortable interacting with customers over calls and resolving queries
- Good interpersonal and problem-solving abilities
Preferred Requirements:
- BPO/Customer Service experience is mandatory
- Banking or financial services experience is an added advantage (not mandatory)
- 2+ years of experience in voice process is required.
Key Skills:
- Customer Service
- Customer Relationship Management
- Voice Process
- Query Resolution
- Cross-selling/Upselling (if applicable)
- Banking Products Knowledge (good to have)
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Section · 02
Skills
Customer ServicecrmCross SellingUpsellingBanking Products knowledgeQuery Resolutionvoice process