Customer Service Executive

Company Description LG Home Comfort is a specialized HVAC company providing installation and repair services for Furnaces, Air Conditioners, Hot Water Tanks, Tankless Water Heaters, and Water Purification products. The company focuses on delivering reliable, high-quality solutions for residential and commercial customers. LG Home Comfort is known for handling complex and challenging HVAC installations that require technical expertise and attention to detail. Team members work in a service-driven environment where customer comfort and safety are prioritized. The company values professionalism, efficiency, and long-term customer relationships.

Job description

Hello

We are looking for a dedicated and customer-focused Customer Service Executive join our team. The ideal candidate should have experience handling Canadian clients through an international voice process, be proficient in Salesforce CRM, and possess excellent communication and problem-solving skills. The role primarily involves scheduling service appointments, resolving customer queries, and ensuring a seamless customer experience.

Key Responsibilities

Handle inbound and outbound customer calls from Canadian clients in a professional and courteous manner.

Schedule, reschedule, and coordinate service appointments for products.

Resolve customer inquiries, complaints, and service-related issues over calls and emails.

Accurately update customer information, service requests, and case details in Salesforce CRM.

Coordinate with field technicians and internal teams to ensure timely service delivery.

Follow up with customers regarding service status, appointments, and issue resolution.

Maintain high levels of customer satisfaction by providing prompt and effective support.

Meet established service quality, productivity, and customer satisfaction KPIs.

Ensure all customer interactions are documented accurately in Salesforce.

Salary Budget : upto 5lpa

Company Details:

Company Name: LG Home Comfort

Shift timing : Rotational shift (2 days off in a week) Only Nigh Shifts

Address : B1-003, Boomerang, Yadav Nagar, Chandivali, Powai, Mumbai, Maharashtra 400072