Customer Service Executive

Job Title: Customer Service Executive

Department/Function: Customer Experience

Languages : Hindi and English are Mandatory

Job Purpose:

As a Customer Service Executive , you'll be the digital face of our brand—responding to customer calls with speed, accuracy, and empathy. If you love working behind the scenes to deliver seamless service and want to kickstart your career in a fast-growing banking environment, this role is your perfect launchpad.

Roles & Responsibilities:

• Handle customer queries received via email.

• Ensure responses are sent within 24 hours.

• Maintain service quality and accuracy in communication.

• Collaborate effectively with internal and external stakeholders.

• Manage challenging situations with professionalism and empathy.

• Support initiatives to improve service delivery and customer satisfaction.

• Excellent written and verbal communication skills.

• Strong understanding of banking products and processes.

• Proficient in typing and MS Office tools.

• Ability to work under pressure and go the extra mile.

Notice Period - Immediate to 30 Days Only.

Mode of Interview:

1) Candidate should active his profile through QR Code.

2) Online Assessment Test (They will receive mail once Registered)

3) F2F Interview