Customer Service - Executive

Company Description Valethi Technologies helps organizations remove process chaos and fast-track business outcomes through value-driven digital solutions. The company supports small to enterprise businesses across industries such as distribution, manufacturing, consumer goods, and healthcare, focusing on process efficiency, intelligent decision-making, and enhanced customer experiences. With a team of 200+ experts, Valethi specializes in process automation, unified data and reporting, and web and mobile solutions that improve operational efficiency. Operating across India, Europe, the Middle East, Africa, Asia, and Australia, Valethi is guided by the principles of Value and Ethics in all relationships with customers, partners, and employees.
Role Description The Customer Service - Executive role is a remote, contract position responsible for delivering high-quality support to customers across multiple channels (phone, email, chat, and other digital platforms). Day-to-day tasks include handling customer inquiries, resolving issues promptly, documenting interactions, and coordinating with internal teams to ensure accurate and timely responses. The role also involves tracking and following up on open cases, maintaining customer records, and contributing to continuous improvement of service processes. The Customer Service - Executive will be expected to uphold Valethi's values of Value and Ethics by ensuring a professional, respectful, and solution-oriented customer experience at all times.
Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and manage customer interactions effectively.
• Candidates should demonstrate Customer Satisfaction and Customer Service Management capabilities to monitor service quality, manage escalations, and contribute to process improvements.
• Candidates should have excellent Interpersonal Skills to communicate clearly, build trust, and collaborate with customers and internal teams.
• Prior experience in a customer-facing or support role, preferably in technology or services environments.
• Ability to work independently in a remote setting, manage time efficiently, and handle multiple tasks simultaneously.
• Strong verbal and written communication skills in English; additional language skills are an advantage.
• Comfort with using CRM systems, ticketing tools, and standard office productivity software.
• Minimum of a high school diploma; a degree in business, communications, or a related field is beneficial.