Customer Service Executive

Customer Service Executive

100% Remote

Compensation: AED 1,500/ month

At InsuranceMarket.ae, we put our customers at the heart of everything we do. We're seeking exceptional individuals who can be the voice of our brand — confident, empathetic, and reliable professionals who take pride in delivering world-class service experiences.

This is more than a contact center role — it's an opportunity to represent a trusted UAE brand that has been making insurance simple and personal for over 25 years. If you're customer-driven, solution-oriented, and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

• Handle inbound calls in English with professionalism, empathy, and accuracy.
• Gather and verify customer information to assess eligibility and match customers with the right insurance solutions.
• Clearly explain procedures, respond to queries, and provide accurate information that builds trust and confidence.
• Take complete ownership of customer interactions from start to resolution.
• Ensure adherence to service quality standards, communication protocols, and company procedures.
• Report technical, process, or system-related issues promptly to maintain operational efficiency.
• Contribute to continuous improvement initiatives by sharing feedback and ideas that enhance service quality and productivity.

Requirements & Skills

• Languages: Excellent spoken English is mandatory. Fluency in Arabic, Mandarin, or Russian is an added advantage.
• Experience: Minimum 2 years of customer service or contact center experience.
• Communication: Clear, confident, and professional phone etiquette with strong interpersonal skills.
• Mindset: Customer-first attitude with accountability and a problem-solving approach.
• Professionalism: Reliable, self-motivated, and committed to maintaining uninterrupted service standards.
• Learning & Growth: Open to feedback, adaptable to change, and eager to develop professionally.

Mandatory Requirements

• Minimum 2 years experience in an international voice process.
• Clear, fluent and easily understandable spoken English suitable for serving international customers
• Proven experience handling voice calls, emails, and chat simultaneously.
• Ability to manage multiple processes concurrently.
• Strong multitasking capability.
• Comfortable working in rotational shifts, including night shifts when required.
• Comfortable with rotational weekly offs.
• Proficiency in business writing.
• Exceptional verbal and written communication skills.
• LAN cable internet connection must be installed before joining — Wi-Fi is not acceptable.
• Second monitor must be installed before joining the training.