Customer Service Executive - Two Wheeler Loans - Vriddhi - Katni - Astha Complex - CSE

Job Description

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.

. Identify target areas for prospective business
. Pre-screen customer segments as per the organization norms
. Ensure the number of log in along with disbursement
. Sanction ratio target achievement
. Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
. Execute sales promotion activities to build customer interest in the TCFSL brand
. Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
. Ensure vendor empanelment and develop relationships with new vendors.
. Develop strong distribution channels
. Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
. Ensure compliance to all Audit / RBI regulations.

Exp (in yrs) :- 0-3 yrs

Qualification :- Graduate in any discipline