Customer Service Executive - Platform Planning & Network

Responsible for driving day-to-day system and service engineering and operations. This is an operational role within Fiber/Mobile services to plan, design, and as-built the fiber assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum qualification & experience:

Technical/Engineering degree with 0-2 years of experience. B.Eng. or B.Tech. in Electronics, Computer Science, Telecommunications, or related disciplines.

Other knowledge/skills:

• Experience in Fiber/Mobile network planning and design
• Expertise in various telecommunication/wireless technologies
• Good knowledge in various products offered by service provider
• Good knowledge in various MS Office applications

Technical Competencies:

• Candidate should know about telecom network architecture and its components, and should have detailed knowledge on optical fiber/mobile network and geographical information systems and their tools such as AutoCAD, Smallworld, ArcGIS, PEGA/SAP, etc. Should have detailed knowledge about fiber/mobile network planning, designing and as-builts, quantity surveying, and supplier management. Candidates with PMO skills are considered an additional value.
• Candidate should have good communication skills to have different levels of conversations with the on-shore/off-shore stakeholders.
• Should have knowledge about radio base station and its components. Should coordinate with the field engineer to ensure the actions are aligned with 100% SLA and quality.

Key Responsibilities:

• Support Fiber/Mobile planning and design
• Update GIS systems with the as-built documents received
• Update PEGA/SAP tools with PO and invoice details
• Coordinate with on-shore stakeholders and suppliers to complete the assigned works on time
• Maintain SLA and FTR at 100%
• Maintain self data and customer data secured and without error
• Be active in customer and internal meetings