Customer Relationship Management Specialist

Company Description Jain Jewellers is a luxury jewelry house serving multiple generations of customers with finely crafted pieces. The brand specializes in gold, diamond, polki, kundan, solitaires, and jadau jewelry, offering a diverse range of traditional and contemporary designs. Known for high-quality craftsmanship and personalized service, Jain Jewellers focuses on creating memorable experiences for every client. The company serves customers across the globe through worldwide shipping, extending its luxury offerings beyond local markets. Team members join a heritage brand that values trust, elegance, and long-term customer relationships.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Chandigarh, India. This role is responsible for managing and optimizing customer interactions, maintaining accurate customer records, and ensuring a seamless experience before, during, and after purchase. Day-to-day tasks include using CRM tools to track customer engagement, segment customer profiles, and support targeted communication and loyalty initiatives. The specialist will collaborate with sales and showroom teams to address customer inquiries, follow up on leads, and support retention and upselling efforts. The role also includes analyzing customer data, preparing reports on customer trends, and recommending improvements to enhance customer satisfaction and long-term relationships.

Qualifications

• Strong customer relationship management (CRM) skills, including experience with CRM systems and maintaining detailed customer records.
• Excellent communication skills, with the ability to engage courteously and professionally with diverse customers and internal teams.
• Sales-oriented mindset, with the ability to support lead conversion, upselling, and cross-selling in a luxury retail environment.
• Analytical skills to interpret customer data, monitor trends, and provide insights that inform customer engagement strategies.
• Project management capabilities to coordinate customer campaigns, loyalty initiatives, and follow-up activities efficiently.
• Prior experience in retail, luxury goods, or jewelry sales is beneficial.
• Comfort working on-site in a customer-facing role and collaborating with showroom staff.
• Relevant education in business, marketing, or a related field is preferred, or equivalent practical experience.