Customer Relations Professional

Job Summary

Strong understanding of IKEA culture, values, and vision of creating a better everyday life for the many people.

Solid knowledge of omnichannel customer interactions within Sales or Resolutions in a remote environment.

Passionate about customer service, home furnishing, and improving customers life at home.

Inspiring people leader with the ability to motivate, coach, and develop co-workers to achieve individual and team goals.

Comfortable working in a dynamic, fast-paced, and result-driven retail environment.

Skilled in building strong relationships, fostering togetherness, and creating a positive customer-focused culture.

Confident in communication, conflict resolution, and problem-solving while leading with IKEA values.

Good understanding of change management principles and ability to support teams through change initiatives.

Strong analytical and decision-making skills with the ability to assess risks, improve quality, and drive performance improvements.

Strong knowledge of customer communication across channels, IKEA tone of voice, and relevant Ingka systems and tools.

Highly proficient in using data, systems, and digital tools to support operational excellence.

Your responsibilities

• Formal qualifications in Sales, Customer Service, or equivalent experience.
• Minimum 3 years of experience in a customer-facing contact centre environment with at least 1 year of leadership or people influencing experience.
• Fluent in English and the local language.

Qualifications

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.