Customer Operations Specialist

Own day-to-day customer operations for assigned General Mills customers, serving as a key contact for order management and service issue resolution. Partner with Field Sales, Supply Chain, logistics teams, and customer representatives to resolve issues accurately, maintain service levels, and improve end-to-end process efficiency. This role requires working in the 3:30 PM-12:30 AM shift.

Key Accountabilities:

• Manage customer orders and related transactions accurately and within defined service timelines.
• Investigate and resolve issues related to order processing, product or service delivery, returns, and refunds.
• Respond to customer inquiries through phone, email, and chat with clear, professional communication and timely follow-through.
• Escalate complex issues with complete background information and coordinate with the appropriate teams through resolution.
• Maintain accurate customer interaction and transaction records in relevant systems; use data to identify recurring issues and trends.
• Collaborate with Field Sales, Supply Chain, logistics, and customer teams to improve processes, efficiency, and customer satisfaction.

Minimum Qualifications:

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
• 3-5 years of experience in customer operations, order management, customer service, or supply chain operations.
• Working knowledge of Microsoft Office and customer relationship or order management systems.
• Strong communication, problem-solving, prioritization, collaboration, adaptability, and follow-through skills.
• Individual contributor role; people-management experience is not required.

Preferred Qualifications:

• 5-7 years of relevant experience, preferably in a consumer goods or supply chain environment.
• Experience using operational data to identify root causes and deliver process improvements.
• Experience working with cross-functional or global teams across time zones.