Customer Experience Manager, Calicut, Customer Experience Executive Thrissur

Company Description Bridgeway Motors is part of the Bridgeway Group, a transnational conglomerate established in 1947 with strategic interests across highly competitive industries. As an authorized Mercedes-Benz partner, Bridgeway Motors is committed to making luxury vehicle ownership a rewarding and satisfying experience. The organization embraces the Mercedes-Benz credo and consistently delivers premium services and products. Guided by the principle of The Best or Nothing, Bridgeway Motors focuses on excellence, customer-centricity, and long-term relationships. Team members join a culture that values integrity, performance, and continuous improvement.

Role Description This full-time, on-site role is based in Calicut and covers Customer Experience responsibilities for Manager (Calicut) and Executive (Thrissur) positions. The Customer Experience professional will oversee end-to-end customer interactions, ensuring a high-quality experience from initial inquiry through post-service support. Daily tasks include handling customer queries, managing feedback and complaints, coordinating with sales, service, and back-office teams, and monitoring customer satisfaction metrics. The role involves analyzing customer touchpoints, proposing improvements, and implementing initiatives to enhance overall service standards. The individual will also prepare regular reports, support customer engagement activities, and maintain consistent communication to strengthen long-term customer relationships.

Qualifications

• Strong customer-focused mindset with skills in Customer Satisfaction and Customer Experience.
• Ability to deliver high-quality Customer Service while managing diverse customer interactions.
• Excellent Communication skills for clear, professional, and empathetic engagement with customers and internal teams.
• Solid Analytical Skills to interpret feedback, track performance indicators, and recommend improvements.
• Experience in automotive retail, luxury brands, or service-oriented industries is an advantage.
• Bachelor's degree in Business, Marketing, Hospitality, or a related field preferred.
• Proficiency in basic office software and CRM tools; ability to learn new systems quickly.
• Proven ability to work collaboratively, manage multiple priorities, and maintain composure in high-pressure situations.