Customer Experience Executive (Inbound & Upselling)

Job Title: Customer Experience Executive (Inbound Voice Process & Sales)

Location: Sarjapur Road, Bangalore

Work Mode: Work from Office

Working Days: 6 Days a Week

Shift Timings: 10:30 AM 7:30 PM

About NoBroker

NoBroker is India's first PropTech unicorn, transforming the real estate industry by eliminating brokerage. Backed by leading global investors such as Google and General Atlantic, NoBroker serves over 30 lakh customers every month across major Indian cities.

Key Responsibilities

• Handle inbound customer calls and provide prompt, professional assistance.
• Understand customer requirements and recommend suitable NoBroker services.
• Upsell relevant products and services during customer interactions to achieve sales targets.
• Resolve customer queries by coordinating with internal teams for timely resolution.
• Maintain accurate call records and customer interaction details in the CRM.
• Deliver an exceptional customer experience while achieving quality and productivity metrics.
• Build strong customer relationships through effective communication and problem-solving.

Experience

• Fresher to 1 year of experience.
• Prior experience in voice process, customer support, telesales, inside sales, or customer service will be an added advantage.

Requirements

• Mandatory Language: Fluent in Tamil and English (both verbal and written).
• Hindi communication is an added advantage.
• Excellent communication, interpersonal, and listening skills.
• Ability to handle inbound sales conversations and convert customer inquiries into successful sales.
• Good problem-solving and multitasking abilities.
• Bachelor's degree is preferred.

Perks & Benefits

• Best salary structure in the market.
• Medical insurance coverage.
• Free lunch and snacks at the office.
• Opportunity to work with one of India's leading PropTech unicorns.
• Career growth and learning opportunities.

Regards,

Madhusudan B
[email removed]