Customer Experience Executive (CTC - upto 4.5 - 5LPA)

Customer Experience Executive

Location: Bengaluru (Hybrid)

Employment Type: Full-time

Salary: 3 LPA – 5LPA

About Iron Lady

At Iron Lady, we are on a mission to empower women to achieve extraordinary success in their careers, businesses, and leadership journeys.

Through our flagship programs—including the 1 Crore Club, 100 Board Members, and Leadership Essentials—we have impacted thousands of women by providing world-class learning experiences led by renowned entrepreneurs, industry leaders, and business experts.

If you're passionate about creating memorable customer experiences and want to be part of a purpose-driven organization, we'd love to hear from you.

About the Role

We are looking for a Customer Experience Executive who is passionate about building meaningful relationships with customers and delivering exceptional service at every touchpoint.

In this role, you'll be the primary point of contact for our customers, ensuring their queries are resolved efficiently while creating a seamless and delightful experience throughout their journey with Iron Lady.

Key Responsibilities

• Deliver outstanding customer support via phone, email, WhatsApp, and other communication channels.
• Respond promptly to customer inquiries and resolve concerns with empathy and professionalism.
• Ensure a high level of customer satisfaction by providing timely and effective solutions.
• Coordinate with internal teams to resolve customer issues and improve service delivery.
• Track customer interactions and maintain accurate records using CRM and support tools.
• Identify recurring customer concerns and share insights to improve processes and customer experience.
• Build long-term relationships with customers through proactive communication and support.

What We're Looking For

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Customer-first mindset with the ability to handle challenging situations professionally.
• Experience working with CRM platforms or customer support tools is an added advantage.
• Ability to work independently while effectively collaborating with cross-functional teams.
• Comfortable working in a hybrid work environment.

Why Join Iron Lady

• Work with a mission-driven organization creating real impact.
• Be part of a passionate and collaborative team.
• Opportunity to learn from leading entrepreneurs and business leaders.
• Fast-paced environment with ample growth opportunities.
• Competitive salary package of 3 LPA – 5 LPA.
• If creating exceptional customer experiences excites you, we'd love to connect with you. Apply now and become part of the Iron Lady journey!