Customer Delight Manager

Company Description SolarSquare is India's fastest-growing residential solar company, focused on making rooftop solar simple, reliable, and worry-free for homeowners. Ranked the No. 1 home solar company on the National Solar Portal, SolarSquare delivers end-to-end solar solutions from design to installation and ongoing management. A team of solar experts ensures that customers can switch to clean energy with clarity and confidence. The company emphasizes high-quality service, long-term performance, and trusted support to help households reduce energy costs and environmental impact.

Role Description The Customer Delight Manager is a full-time, on-site role based in Jodhpur, responsible for ensuring exceptional customer experiences throughout the solar project lifecycle. This role includes managing customer interactions from pre-installation to post-installation, addressing queries, resolving issues, and proactively communicating project updates. The individual will collaborate closely with operations, sales, and technical teams to monitor service quality, track customer satisfaction metrics, and implement improvements. Day-to-day tasks involve overseeing key customer accounts, coordinating timely responses, collecting feedback, and creating processes that enhance trust and long-term relationships with homeowners.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on building long-term relationships.
• Excellent Communication skills, both written and verbal, to manage expectations and provide clear, empathetic updates.
• Solid Analytical Skills to interpret customer feedback, track service performance, and propose data-driven improvements.
• Experience in Account Management, including handling multiple customer projects and coordinating across internal teams.
• Proven ability to work on-site with cross-functional teams and manage time efficiently in a fast-paced environment.
• Prior experience in renewable energy, home services, or a related customer-centric domain is an advantage.
• Bachelor's degree in business, communications, engineering, or a related field is preferred.
• Comfort with using CRM tools, spreadsheets, and basic project tracking software.