Customer Care Executive

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
• Process customer requests, provide product information, and offer solutions to issues through effective communication skills.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Meet performance targets set by the company for quality, productivity, and sales metrics.

Job Requirements :

• 0-3 years of experience in BPO/Call Centre environment with focus on inbound customer service.
• Strong knowledge of domestic BPO processes, including tele calling and telemarketing techniques.
• Excellent English language proficiency with suitable south Indian languages for handling international voice and domestic calls.
• Ability to work in an fast-paced environment with multiple priorities under pressure.