GURUGRAM · FULLTIME
Customer care executive (payments/fintech domain)
ICS Technologies
Gurugram · onsite · Posted 5d ago
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Section · 01
About this role
Location: Gurgaon
Job Type: Full-time
Experience Required: 0-2 year
Industry: Financial Services / Fintech / Payments
Key Responsibilities
Job Type: Full-time
Experience Required: 0-2 year
Industry: Financial Services / Fintech / Payments
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies
- Escalate unresolved queries to the appropriate departments and ensure follow-through
- Maintain detailed records of customer interactions, issues, and resolutions using CRM tools
- Collaborate with the technical and operations teams to address recurring issues and improve customer experience
- Provide feedback to the product team based on customer pain points
- Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain
- Minimum 6 month of customer support experience in the payments or fintech industry
- Strong understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols
- Excellent verbal and written communication skills in English (regional language proficiency is a plus)
- Good problem-solving skills and attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Familiarity with customer support tools or similar CRMs
- Basic knowledge of fraud prevention and KYC/AML guidelines is an advantage
- Bachelor's degree in Business Administration, Finance, Commerce, or a related field
- Experience in a startup or high-growth fintech environment is a plus
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Section · 02
Skills
banking protocolscustomer support toolsFraud PreventionAML guidelinesupiPayment Gatewayswalletsdigital payment systemsCardsCRM ToolsKYC
Section · Company
About ICS Technologies
ICS Technologies
11-50
employees
Hyderabad
India
₹4.8L PA avg
Avg at ICS Technologies
About
We are known for our expertise in IT consulting, crafting custom front-end and back-end solutions tailored to todays digital landscape. With our advanced AI Prompt engineering services, driven by cutting-edge technologies like GANs and NLP, we consistently deliver exceptional results. From conceptualization to implementation, we collaborate closely with you to turn your digital vision into reality. Our commitment to quality and experience makes Xdigics your trusted partner in navigating the ever-changing world of technology
Industries
Industrial EngineeringManufacturing
Employee ratings
10 reviews
4.2/ 5
Culture
3.1
Career growth
3.2
Work-life
3.6
Employees rate it well for
Work-Life Balance47Work Satisfaction47
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