Customer Care Executive - International Voice Process

Job Summary

Customer Care Executives with proven international voice process experience to handle inbound and outbound calls for our overseas clients. Excellent English communication is essential. Fully remote, night shift, and flexible to work in any time zone as per client requirements.

We are hiring Customer Care Executives with solid international voice process experience to support our overseas clients, working fully remotely from India. You will be the voice of the client on every call - handling inbound queries, making outbound calls, resolving issues on first contact where possible, and leaving the customer feeling looked after. Most of your calls will be with customers in the US, UK, Canada or Australia, so clear, confident, neutral-accent English and genuine listening skills are the core of this job. This is a night shift role. Our clients operate across multiple international time zones, so you must be genuinely willing to align your working hours to whatever schedule the client requires, including a change of hours if you are moved to a different process. We are specifically looking for people who already understand how international calling works - time zone handling, do-not-call and consent rules, call quality and compliance expectations, dialer behaviour, and the difference in tone and etiquette each region expects. Candidates with domestic-only calling experience will not be shortlisted.

Work-from-home setup: A solid home setup is a hard requirement: a reliable high-speed wired internet connection with a backup, a working laptop or desktop, power backup, a good quality noise-cancelling headset, and a quiet, private, distraction-free room where calls can be taken without background noise and customer data can be handled securely.

Job Highlights

• 100% remote role - work from anywhere in India
• Night shift; willing to work in any time zone as per client requirements
• Excellent spoken English with a neutral, clear accent is essential
• Proven international calling experience is mandatory - domestic-only callers will not be shortlisted
• Sound understanding of international calling practices, compliance and etiquette
• Inbound and outbound voice across US, UK, Canada and Australia processes
• A strong work-from-home setup is mandatory
• Immediate joiners preferred
• Shortlisted applicants are contacted by our recruitment team within 4 working days

Responsibilities

• Handle inbound queries and make outbound calls for overseas clients.
• Resolve issues on first contact where possible, leaving the customer feeling looked after.
• Be the voice of the client on every call with customers in the US, UK, Canada or Australia; maintain clear, confident, neutral-accent English and genuine listening skills.
• Work fully remotely from India and be flexible to work in any time zone as per client requirements.

Requirements

• Proven international voice process experience; domestic-only calling experience will not be shortlisted.
• Excellent spoken English with a neutral, clear accent.
• Night shift role; willingness to align working hours to client requirements across international time zones, including possible shifts to different processes.
• Solid home setup: reliable high-speed wired internet with backup, working laptop/desktop, power backup, noise-cancelling headset, quiet room, and secure handling of customer data.
• Understanding of international calling practices: time zone handling, do-not-call and consent rules, call quality and compliance, dialer behavior, and region-specific tone and etiquette.
• A strong work-from-home setup is mandatory.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.