Customer Care Executive(Call Center)

Description

We are seeking a motivated and enthusiastic Customer Care Executive/Telesales/Collections etcto join our clients. This role is ideal for freshers or entry-level candidates/experienced candidates who are looking to build a career in customer service.

International Voice Process Work location: Manyata Tech Part, BTM, Whitefield, Brookfield, Marathalli, Mahadevpura, Bellandur, Kengeri, Bommanahalli

Domestic Voice Process Work location: Marathahalli, Hoodi, Bommanahalli, Bellandur, Brookefield, Whitefiled, Kormangala, Bellandur, Kudlugate

Based on your nearest location share your resume to [phone removed] along with the below details:

Current location:

Current Salary:

Expected Salary:

Notice Period:

Responsibilities

• Handle incoming calls and customer inquiries in a professional manner.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Document all customer interactions in the system.
• Follow up with customers to ensure their concerns are addressed.
• Collaborate with team members and other departments to improve customer satisfaction.

Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi (additional languages are a plus).
• Strong problem-solving skills and ability to remain calm under pressure.
• Basic computer skills and familiarity with CRM software or customer service platforms.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong interpersonal skills with a customer-oriented attitude.