Customer Care Executive (Blended & Voice)

We are looking for a highly skilled and experienced Customer Care Executive to join our team in the US banking process. The ideal candidate should have 1-6 years of experience in an international voice process, preferably in a blended or voice process environment.

• Handle customer inquiries and resolve issues professionally.


• Provide excellent customer service through various communication channels.


• Work in rotational shifts with rotational week offs.


• Collaborate with internal teams to enhance customer experience.


• Utilize problem-solving skills to address complex customer complaints.


• Maintain accurate records of customer interactions and transactions.

• Graduation is required.


• Minimum 1 year of experience in an international voice process.


• Experience in a blended or voice process environment is preferred.


• Strong communication and interpersonal skills are essential.


• Ability to work in a fast-paced environment and adapt to changing situations.


• Basic computer knowledge and proficiency in Microsoft Office applications are necessary.


• Only first-round interviews will be conducted virtually; final-round interviews will be face-to-face only.