CRM Manager | ZOHO & HUBSPOT

Company Description AR GLOBAL HUB is a global education consultancy that supports students in achieving their aspirations of studying abroad in the UK, Canada, and other leading destinations. The organization specializes in university admissions, visa guidance, IELTS coaching, and personalized counseling tailored to each student's goals. With a mission to simplify international education, AR GLOBAL HUB focuses on making complex processes clear and manageable. The team is committed to empowering students with the right information, resources, and opportunities to succeed in their academic journeys.

Role Description The CRM Manager | ZOHO & HUBSPOT will oversee the setup, optimization, and daily management of CRM systems to support student recruitment and counseling operations. In this full-time, on-site role based in Hyderabad, the individual will manage contact databases, create and monitor pipelines, segment leads, and design workflows and automation within Zoho and HubSpot. The role involves collaborating with sales and counseling teams to track interactions, manage follow-ups, and improve conversion rates, as well as generating reports and dashboards to inform decision-making. The CRM Manager will also ensure data quality, maintain compliance with relevant policies, provide user training and support, and continuously refine CRM processes to enhance efficiency and student experience.

Qualifications

• Strong analytical skills to interpret CRM data, generate insights, and create performance reports and dashboards.
• Effective communication skills to collaborate with sales, counseling, and management teams and provide clear CRM guidance.
• Sales and market segmentation skills to manage pipelines, segment leads, and support targeted outreach and conversion strategies.
• Project management skills to plan, implement, and optimize CRM workflows, automation, and system enhancements.
• Hands-on experience with Zoho CRM and HubSpot, including configuration, integrations, and user administration.
• Attention to detail and commitment to data accuracy, data security, and compliance with organizational policies.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines in an on-site setting.
• Bachelor's degree in Business, Marketing, Information Systems, or a related field; experience in education consultancy or CRM management is an advantage.