Credit Manager

About the Company:

Vistaar Finance is one of India's leading NBFCs focused on empowering Micro, Small, and Medium Enterprises (MSMEs) by providing customized financial solutions to underserved entrepreneurs across semi-urban and rural markets. Since its inception in 2010, Vistaar has been committed to bridging the formal credit gap for small business owners and self-employed customers, helping them grow sustainably and contribute to local economic development.

With a strong presence across multiple states and a network of over 250 branches, Vistaar serves customers across 2,500+ pin codes through a range of lending products including Business Loans, Home Loans, Gold Loans, and other secured financing solutions. The company combines deep market understanding, responsible lending practices, and a digital-first approach to deliver accessible, transparent, and customer-centric financial services.

Backed by leading global investors and guided by a strong governance framework, Vistaar continues to strengthen its position as a trusted financial partner for MSMEs. The organization remains focused on financial inclusion, portfolio quality, technological innovation, and sustainable growth while creating meaningful economic opportunities for entrepreneurs and communities across India.

Basic Information

Job Role

Central Credit Manager

Department

Credit

Location

Head Office, Bangalore

Mandatory Languages - English and Tamil or Telegu or Kannada (please do not apply if you are not fluent in any of these 3 south Indian languages)

This role required a minimum of 3 years of experience in an Indian NBFC dealing in Loan Against property (LAP) or Business Loans (MSME). Non relevant experience will not be considered.

Job Purpose

To lead credit underwriting and credit risk management for Vistaar's Affordable Housing and Business Loan portfolios, ensuring robust assessment of borrower creditworthiness, effective underwriting governance, portfolio quality, policy compliance, and timely credit decisions aligned with the organisation's risk appetite and business objectives.

Key Responsibilities

Credit Policy Formulation & Surveillance

• Assist in designing, implementing, and periodically reviewing credit assessment frameworks and underwriting policies for Home Loan and Affordable Housing products.
• Develop and refine income surrogate methodologies and policy matrices for self-employed and informal income customer segments.
• Establish localized underwriting guidelines based on regional customer profiles, property markets, and business characteristics.
• Monitor portfolio performance indicators and recommend policy interventions to improve portfolio quality.
• Analyze portfolio trends, delinquency patterns, and risk concentrations to support proactive decision-making.
• Continuously review market practices and regulatory developments to strengthen the credit framework.

Underwriting Governance & Deviation Management

• Evaluate loan proposals and complex credit cases escalated beyond field-level authority limits.
• Assess policy deviation requests and ensure appropriate risk mitigation measures are incorporated before approval.
• Define, review, and manage the Credit Authority Matrix and Delegation of Powers framework.
• Ensure consistent underwriting standards across geographies and business units.
• Guide field credit teams on policy interpretation and underwriting decisions.
• Drive First-Time-Right (FTR) underwriting practices to enhance credit quality and processing efficiency.

Collateral Risk & Process Management

• Establish legal and technical evaluation standards for housing and affordable housing collateral.
• Design risk frameworks for property categories including Gram Panchayat properties, patta lands, self-construction cases, and semi-urban/rural housing assets.
• Standardize construction-stage disbursement processes and end-use verification controls.
• Review valuation practices and collateral risk indicators to ensure prudent lending decisions.
• Manage and monitor the performance of empaneled legal, technical, and valuation partners.
• Conduct periodic audits and quality reviews to maintain collateral assessment of integrity.

Job Requirements

Qualifications

• MBA (Finance), CA, CFA, FRM, or Post Graduate Degree in Finance, Banking, Risk Management, or Business Administration.
• Additional certifications in Credit Risk, Housing Finance, or Risk Management will be preferred.

Experience

• 4 to 7 years of experience in Retail Credit Risk Management.
• Minimum 2 to 3 years of direct experience in Affordable Housing Finance or Home Loan underwriting within an NBFC, HFC, or Bank.
• Experience in centralized credit underwriting, policy formulation, and portfolio monitoring.
• Exposure to semi-urban and rural lending markets is highly preferred.

Functional Competencies

• Affordable Housing and Home Loan Credit Assessment.
• Retail Asset Underwriting.
• Informal Income Assessment & Cash Flow Analysis.
• Credit Policy Formulation and Governance.
• Portfolio Risk Management.
• Collateral Evaluation and Property Risk Assessment.
• Credit Bureau and Fraud Analytics.
• Regulatory Compliance (RBI/NHB).
• Portfolio Surveillance and Performance Monitoring.
• Credit Audit and Quality Review.

Behavioral Competencies

• Strong analytical and decision-making skills.
• Sound credit judgment and risk assessment ability.
• Strategic thinking and business acumen.
• Stakeholder management and influencing capability.
• Effective communication and presentation skills.
• Problem-solving and attention to detail.
• Ability to work in a dynamic, fast-paced environment.

Skills Required

• Credit Underwriting
• Housing Finance
• Affordable Housing Credit
• Cash Flow Based Lending
• Income Surrogate Programs
• Credit Policy Development
• Property Valuation Assessment
• Technical and Legal Risk Evaluation
• Portfolio Analytics
• LOS / LMS Platforms
• Business Rule Engines (BRE)
• Risk Reporting & MIS
• Fraud Risk Identification
• Regulatory Compliance

Preferred Background

• Experience with Housing Finance Companies (HFCs), Banks, or NBFCs focused on Affordable Housing.
• Exposure to multi-state credit operations, particularly in South and Central India.
• Experience underwriting self-employed, micro-enterprise, informal income, and underserved customer segments.
• Familiarity with rural and semi-urban property documentation structures and market practices.

Key Interactions

Internal

Nature or purpose of interaction

Business & Operations

Risk assessment, control reviews, and closure of observations.

Compliance

Regulatory compliance monitoring and policy implementation.

Internal Audit

Audit observations, control testing, and corrective actions.

IT

System-related risk assessments and control evaluations.

HR & Finance

Governance, process reviews, and risk mitigation initiatives.

External

Nature or purpose of interaction

Technical Valuers

Property valuation standards and reviews

Legal Vendors

Title verification and legal opinion quality

Auditors & Consultants

Credit audits and policy reviews