CPU:Data Capture

About Central Processing Unit:

Central Processing Unit handles onboarding, collaterals and logistics. It on-boards retail liability customers of CASA, TIO, Sole Prop, PPF, NPS, APY through scrutiny and data entry. Retail loan customers are on-boarded through loan account authorization and payments process, rural lending customers are onboarding through Agri account opening, funding, modifications and renewals. Merchant acquiring is done through scrutiny and QC of vendor documents. It also handles scrutiny of Re-KYC, minor to major conversions, creation of NCIF and Assets customers.

Collaterals and Logistics unit of the Bank is responsible for managing all printing and delivery of customer deliverables across bank. Key deliverables include printing and dispatch of cheque books, debit cards, credit cards etc. This unit also strives for process improvement initiative of CPU. The unit also takes care of debit and credit card PIN printing and also RMC of liabilities AOF.

About the Role:

The Data Capture team is responsible for capturing the customer details accurately so that there is a seamless on-boarding experience to the customer. The products and processes handled by DC team include management of data entry vendors, timely and accurate entry of customer details as per AOF with respect to SB,CA,TIO,NRI and PPF customers, Term Deposits- EMD, TASC, NTB Customers and High Value TD CIF creation, scrutiny and data capture of add on forms, ensuring initial funding, signature scanning of retail assets , EEG, Minor to major customers and other liability Ac Opening Customer requests and modifications, Non-Account Holder CIF (NCIF) for Foreign Remittance, DD Issuance, MF Sales, LCBN etc.. PPF Transfer-in, NPS and APY account opening.

Key Responsibilities:

• Ensure compliance with the guidelines prescribed both internal and external regulators. This would include timely addressing of the issues/ observations from the regulating authorities of the Bank, the auditors (internal and external)
• Manage CKYC team operations and provide support to the team in excelling in their targets
• Ensure effective utilization of people and resources for profitable operations, timely validation of data uploaded in CERSAI and merging of response in Trackwizz.
• Monitor processing quality for the activities covering CKYC. Improvisation of process flow
• Maintain accurate MIS. RCA of IT errors and coordinate with various stakeholders for resolution of the issues.
• Ensure adherence to committed TAT, respond to queries raised by audit and internal stakeholders. Ensure zero escalations
• Ensure highest level of compliance with the guidelines prescribed both internal and external regulators. This would include timely addressing of the issues/ observations from the regulating authorities of the Bank, the auditors (internal and external).
• Ensure process efficiency to reduce costs to the Bank (both direct and indirect) and reduction of revenue leakage.
• Re-engineer processes, wherever required, to improve transparency, efficiency, effectiveness and save on costs both in monetary terms and effort terms
• Ensure that the personnel with in teams are provided adequate training opportunities to improve their overall skills and development.
• Ensure adherence to committed TATs for the activities covering CKYC processes like handling of probable/confirmed match cases, rectification of CERSAI/Trackwizz errors.
• Ensure maintenance of overall processing quality for the CKYC activities
• Ensure timely submission of accurate MIS Report.
• Ensure customer satisfaction through MIS: Mail Management, minimization of queries and ensure submission of presentation/ report/MIS within stipulated time
• Drive cost saving, process automation initiatives and provide cross training to team

Qualifications:

Optimal qualification for success on the job is:

• Graduate/ MBA preferred
• Additional Certificate course related to Banking sector
• 5-12 years of experience in the BFSI sector

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines

#ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply