Country Technology Manager

Key Responsibilities:

• It will be responsible for implementation and management of technology solutions basis business requirement.
• Accountability will be to run local production systems support for subsidiary local applications. Explore and assist business units to identify areas where automation/digitization can be done.
• Manage and deliver technology projects within cost and timelines. Ensure compliance to requirements from Group and regulators.
• Identify opportunities to harness technology to deliver improved and efficient solutions to enhance customer's experience.
• Champion change and interpret business needs into successful technology implementations. Regularly review and report to the Country CIO and project boards on project risks and progress.
• Ensure the choice of project methodology fits the type of work being undertaken, applying agile or waterfall techniques as appropriate.

Business:

• Establish strong business relationships with WRB stakeholders and provide technical support and guidance for all projects, technical issues and initiatives.
• Maintain positive stakeholder relations and manage expectations effectively.
• Analyse the impact of proposed business changes and manage the change transformation process effectively.
• Work with multiple Group Tech Project Managers/external service providers to deliver within project schedule, ensuring adequate quality of delivery.
• Provide leadership and guidance in all technology aspects.
• Ensure cost control and value for money.
• Effective project management, project delivery and project implementation for technology in area of NBFC.
• Support the Technology Management and stakeholders in the implementation of project-related activity.
• Use technology for process optimization.
• Be accountable to evaluate, design, build, implement, and maintain best-in-class automated processes that enhance the internal/external customer experience, leading to achievement of the desired customer experience, in partnership with stakeholders.

Processes:

• Define, communicate and enforce technology policies and standards.
• Monitor the service levels and ensure issues are identified, reported and timely resolved.
• Ensure project documentation, including project initiation documentation, risk control documents, progress reports, project plans, change control and other documentation as required by individual projects.
• Act as member of PMO leadership team and support continuous improvement of execution processes.

Risk Management:

• Ensure risk management principles are applied consistently.
• Engage in GIA audits and external audits.
• Front-end regulatory relationship and coordinate regulatory inspections, IT examinations.
• Ensure timely and accurate regulatory submissions.

Governance:

• Ensure service review meetings are conducted, and issues are addressed.
• Relevant steering committees are conducted covering service, projects and programs.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders:

WRB stakeholders which includes CEO, COO, Board of Directors, Independent Directors, Legal, Compliance, HR, Finance, Group Audit, Product Heads for different client segments.

Internal:

• CIO - Country Technology
• Product Heads
• Board Members
• Internal Audit
• Project Governance

External:

• Regulators
• External Auditors
• Independent Directors
• Service & Solution Providers

Other Responsibilities:

• Build a culture of good conduct.
• Embed Here for Good and Group Value and behaviours within the team.