Country Manager Service - EV (IB)

• Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores
• Review the customer complaints and put effective preventive actions
• Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality
• Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries
• Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS)
• Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition)
• Develop programs/actions to improve service inflow and parts sales of distributors/dealers
• Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan
• Conduct PGM training and engagement Programs

• Field specialization: Mechanical Engineering, Automobile
  
  
• Degree: Bachelor of Engineering - BE/MBA
  

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