Corporate Operations Manager

Experience: 6–8+ Years

Location: Gurugram

Employment Type: Full-time

We are looking for an experienced Manager – Corporate Operations to lead and manage our corporate travel operations. The ideal candidate should have strong experience in handling corporate travel requirements, managing clients and stakeholders, overseeing end-to-end trip execution, and leading a team.

The role requires a strong understanding of travel operations, excellent communication and problem-solving skills, and the ability to manage multiple requirements while ensuring a seamless experience for corporate clients.

• Lead and manage end-to-end corporate travel operations, from booking and coordination to final trip execution.
• Manage a team of corporate operations professionals and ensure smooth day-to-day functioning of the team.
• Handle and maintain strong relationships with corporate clients and key stakeholders.
• Understand client requirements and ensure timely and accurate execution of travel arrangements.
• Coordinate with internal teams including Sales, Reservations, Visa, Finance, and Destination/Execution teams to ensure seamless trip delivery.
• Oversee flight, hotel, transfer, activity, and other travel-related arrangements as per client requirements.
• Monitor ongoing and upcoming trips and proactively address operational challenges or escalations.
• Ensure timely resolution of client queries, complaints, and operational issues.
• Establish and monitor operational processes, SLAs, and quality standards for the team.
• Track team performance, productivity, turnaround time, and service quality.
• Identify operational gaps and implement process improvements to improve efficiency and customer experience.
• Take ownership of critical escalations and ensure timely resolution with minimum impact on the client.
• Work closely with Sales and other stakeholders to ensure smooth handover and execution of corporate bookings.
• Ensure accurate documentation, billing coordination, and timely closure of operational activities.
• Prepare and share relevant operational reports and performance updates with leadership.
• Train, mentor, and develop team members to improve their operational knowledge and performance.

• 6–8+ years of experience in travel operations, preferably in corporate travel / B2B travel.
• Prior experience in team management and leadership is mandatory.
• Strong understanding of end-to-end travel operations and trip execution.
• Experience handling corporate clients and multiple stakeholders.
• Excellent verbal and written communication skills.
• Strong problem-solving, decision-making, and escalation-handling abilities.
• Excellent coordination and stakeholder management skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong attention to detail and ownership towards operational deliverables.
• Good understanding of travel products, destinations, bookings, and operational processes.
• Proficiency in MS Excel/Google Sheets and other relevant operational tools.