Content & Editorial Manager

About the Role

We're looking for a Content & Editorial Manager to lead our editorial voice across the Conversational AI & Customer Experience Summit (CACES) and our other global events. You'll turn conversations with senior executives and industry experts into insightful, high-quality content that engages decision-makers across AI and CX.

Key Responsibilities

• Write 2–3 original articles per week
• Produce one weekly newsletter
• Interview 1–2 senior executives per week and develop thoughtful interview questions
• Research AI developments across industries
• Convert speaker conversations into editorial content
• Manage the Insights section on our website
• Work with the marketing team on LinkedIn distribution
• Organise approximately one webinar per month
• Create research surveys
• Produce our first flagship market report
• Track newsletter subscribers, readership, and content performance
• Maintain an editorial calendar
• Use AI tools for research, transcription, repurposing, and editing, while ensuring the final content is accurate and genuinely useful

What We're Looking For

• 2–5 years of experience in content writing, editorial, journalism, or content marketing
• Excellent written and verbal communication skills in English
• Confidence in interviewing senior executives and turning insights into compelling stories
• Strong research skills and interest in AI, technology, and customer experience
• Experience managing newsletters, editorial calendars, or content platforms
• Comfort with analytics and tracking content performance
• Familiarity with AI tools to support the content workflow

Why Join Us

• Work directly with senior leaders from global brands
• Take ownership of content strategy and the flagship market report
• Be part of a growing international events company