Consultant - Payment Operations

Over the years we have slowly and steadily recruited some of the best in the business and every day they bring us closer to our full potential. In the five years since our inception, we have evolved significantly as a company but customer obsession has always been at our core. We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and transparent experience. In this light, our Reconciliation Manager plays a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and transparent experience. In this light, our transaction processing plays a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

Key Responsibilities:

• As a Consultant in our Payment Processing team you will liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail and Institutional businesses.
• Reconcile incoming customers' money with their transactions and make sure their wallets have sufficient balance for the execution of their transactions.
• Onboard new Institutional, SME, and enterprise clients on the platform.
• Monitor, investigate, and resolve payment processing issues.
• Verify statements for various banks and currencies before reprocessing or refunding transactions.
• Create monthly invoices for clients and track their settlement.
• Coordinate with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out.
• Work with Account Managers and Customer Service teams to resolve customer complaints.
• Publish MIS reports to the management and internal stakeholders.
• Organize workflow to meet department objectives.
• Work with Product and Technology teams to improve process efficiency and automation.
• This role will require you to work in a rotational shift environment.
• Given the company operates across multiple geographies there are no fixed holidays, and we follow a flexible holiday schedule.

Requirements:

• Bachelor's degree with 2-5 years of experience working in Payment Processing, preferred knowledge of cross-border remittances.
• Can prioritize, organize, and execute tasks with minimal supervision.
• Demonstrates strong interpersonal and communication skills.
• Demonstrates ability to work with a high degree of quality.
• Demonstrates strong problem-solving and issue resolution skills.
• Hands-on experience in MS Office and tools within it.
• Possesses behavioral competencies such as customer-centricity, confidence, go-getter mindset, curiosity, comfort with multitasking on systems, ability to relate to tech as an end-user, team player, flexibility, and looks for improvements in pursuit of operational efficiency.