Consultant - IT Disaster Recovery

About KPMG Global Services (KGS)

Established in 2008, KPMG Global Services (KGS) India is a strategic global delivery organization that works with KPMG firms to provide a progressive, scalable and customized approach to business requirements. The KGS India journey has been one of consistent growth, currently operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Kolkata and Pune. KGS provides a range of Advisory, Tax and Audit support services to KPMG firms around the world, offering opportunities everywhere with us to make your mark.

Reflecting a sharp focus on our people, as part of KPMG in India, we are rated among the top 10 Best Companies in India for women and as Champions of Inclusion by Avtar and Seramount. We are also rated as a Gold Employer for our LGBTQ+ inclusive practices and policies by India Workplace Equality Index (IWEI). In addition, we have been ranked as the # 1 employer for women and among the best companies for policies on Diversity and Inclusion, - by ASSOCHAM (The Associated Chambers of Commerce & Industry of India).

KGS was recognized for the Most Impactful Women Empowerment Initiative (Corporate) for the and Most Impactful Skill Development Programme Initiative of the year during the IndiaSocial Impact Awards 2024. We are also a LEED and ISO 14001:2015 (Environmental Management System (EMS)) committed to making a positive impact on people and the planet.

The Team

Capability Hubs (CH) is a mature set of cross-functional capabilities that enable the go-to-market agenda, corporate functions and engagement support teams of KPMG firms.

Led by an experienced leadership team across six locations in India (Gurugram, Bengaluru, Kochi, Pune, Hyderabad and Noida) and supported by seasoned professionals with deep domain expertise, CH is dedicated to delivering value and achieving business outcomes.

Working closely with KPMG firms, which leverage our teams for enablement across functions such as Insights & Risk management, Sales Enablement, Digital Experience & Business Services, Technology Services and Transformation, CH forms an integral part of KGS strategy to innovate, build, scale and improve profitability.

The Role

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It is also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence, and supports our communities. With qualities like those, it is no wonder we are consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc., and others. If you are as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Associate, IT Disaster Recovery to join our Digital Nexus organization.

IT Disaster Recovery Senior Associate assist with Disaster Recovery Exercises planning process and collaborate in recovery activities coordination during actual events. Working together SMEs and stakeholders from applications teams to develop and manage Disaster Recovery Plans, as well as implementing controls to increase the resiliency for critical applications. Participates in IT Disaster Recovery improvements program and innovation projects related to the IT DR services offered.

Technical Responsibilities

• Assist and/or Lead IT Disaster recovery exercises.
• Participates in DR Exercise, execution, and post-test activities. Collaborate with key business stakeholders to develop the DR Exercise reports and gaps remediations resulted from DR exercises.
• Being available (On-Call and/or stand by) during shift and after hours to coordinate recovery activities during a major outage or actual IT disaster.
• Work a non-standard shift to support IT-DR Tests. Friday thru Monday 4 x 10 shift.
• Track & Document Issues & Vulnerabilities experienced during IT-DR Tests.
• Develop business cases for the use of automation to improve DRP/BCP efficiency, reduce risk, increase resiliency, and reduce costs.
• Monitor and report on Business Technology Resilience Team's service Key Performance Indicators (KPI) and Service Level Objectives (SLO)
• Perform post Lessons Learned for DRP/BCP improvements.
• Manage the Business Technology Resilience Team's data, metadata, and documentation.
• Lead /collaborate IT Disaster recovery initiatives to enhance internal services consumed by stakeholders.
• Participates in internal forums for the adoption of new technologies, best practices and methodologies for improving the services offered by IT Disaster Recovery team.
• Active participation in Scrum ceremonies and stories definition and development.

Qualification

• Minimum 5-6 years of recent experience and supporting highly available resilient / active-active failover ready applications in an IT-DR environment.
• Bachelor's degree from an accredited college/university; or equivalent work experience
• Experience Leading or Supporting IT-DR Test, Scoring and Auditing of IT-DR Tests.
• Experience with Azure Cloud; familiarity with SaaS
• Competent in site recovery engineering concepts pertaining to networking, storage, compute, database, middleware, cloud, and resilient application (local and geographic redundancy)
• Strong verbal/written communication, effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.
• Ability to prioritize and to work on multiple projects simultaneously.
• Experience with Service Now's BCM module is a plus.
• Ability with problem-solving and finding solutions.
• Experience with Scrum /Kanban Agile methodologies.
• Adaptable and open to change based on business needs.
• Ability to understand business needs and translate them into initiatives for service improvements.