Consultant, Coupa Core & Procurement Technology

Job Summary

The Consultant, BPA will support Northern Trust s Coupa Spend Management platform, with primary responsibility for day-to-day application support, configuration, maintenance, testing, and continuous improvement of Coupa Core capabilities.

The role will work closely with Procurement, Finance, Technology and other business stakeholders to support stable and effective procure-to-pay processes. The individual will investigate application issues, support business users, maintain system configurations, participate in testing and implementation of enhancements, and assist with Coupa releases and integrations.

The role requires strong analytical and problem-solving skills, attention to detail, and the ability to work effectively with both business and technology teams in a global environment.

Responsibilities

• Provide day-to-day functional and application support for Coupa Core, with emphasis on Procure-to-Pay processes.
• Investigate and resolve production issues and user-reported incidents, including performing root-cause analysis and coordinating resolution with appropriate business, technology, and vendor teams.
• Configure and maintain Coupa functionalities such as users, roles and permissions, approval workflows, content groups, account groups, chart of accounts, custom fields, submission blockers and warnings.
• Support purchasing and invoicing processes, including requisitions, purchase orders, catalogs, supplier-related activities and invoice processing.
• Support Coupa integrations with ERP and other enterprise applications, including investigation of integration errors and coordination of issue resolution.
• Assist with configuration and implementation of approved system enhancements and business requirements.
• Participate in requirements gathering and translate business requirements into functional system changes.
• Prepare and execute functional testing, regression testing and user acceptance testing for system changes, enhancements and Coupa releases.
• Support quarterly Coupa release activities, including impact assessment, validation and regression testing.
• Maintain application documentation, standard operating procedures, configuration documentation, test evidence and user support materials.
• Provide guidance and support to Coupa users and assist with user training and knowledge transfer.
• Monitor recurring application issues and identify opportunities to improve system stability, support processes and user experience.
• Follow established change management, access management, security, risk and control procedures.
• Collaborate with global Procurement and Technology teams to support departmental priorities and continuous improvement initiatives.

Knowledge

• Working knowledge of Coupa Spend Management, particularly Coupa Core and Procure-to-Pay processes.
• Understanding of procurement processes, including requisitioning, purchasing, purchase orders, supplier management and invoicing.
• Knowledge of Coupa configuration concepts including approval workflows, user access, roles and permissions, content groups, account structures and custom fields.
• Understanding of application support and incident management principles.
• Knowledge of software development lifecycle concepts, including requirements, configuration, testing, deployment and production support.
• Understanding of system integrations and data flows between Coupa and ERP or other enterprise applications.
• Strong analytical, troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to document system processes and communicate technical concepts to business users.
• Ability to manage multiple priorities and work collaboratively within a global team.

Experience

• Bachelor s degree or equivalent relevant qualification.
• Relevant experience supporting procurement technology, enterprise applications, Procure-to-Pay platforms or related business systems.
• Hands-on Coupa experience, particularly Coupa Core / Procure-to-Pay.
• Experience with production support, incident investigation, troubleshooting and root-cause analysis.
• Experience with application configuration, functional testing and user acceptance testing.
• Experience working with business and technology stakeholders in a global organization.
• Experience with ServiceNow or similar incident/change management tools preferred.
• Coupa certification or relevant Coupa training preferred.
• Experience supporting Coupa integrations with ERP platforms such as SAP, PeopleSoft or Workday preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.